Last Update: April 08, 2014

1. Shipping and handling fees, duties, and taxes are not included in the purchase price

2. Buyer agrees to pay for any duties and taxes that may arise in the importation of the products bought on TeamManila.com

3. Buyer agrees to pay for the door-to-door shipping costs using any of the following methods at the discretion of Team Manila:

International (*US/CANADA 3 to 4 days, Europe 4 to 5 days, Asia 1 to 2 days) – UPS Worldwide Express, FedEx

Domestic (within the Philippines) – Air21, 2GO, LBC (*approx. 2 days maximum)

* Buyer agrees that these transit time quotes are mere estimates only as provided by the service provider and solely within the control of the service provider

4. Buyer has the option to purchase additional insurance for the good purchased. These shall be added on to the purchase price and shipping costs. Buyer is responsible for claiming insurance directly with the service provider mentioned in clause 2.3, in the unlikely event that the purchased goods were lost and damaged while in transit care of the service provider

5. Buyer absolves TeamManila.com of any cost, financial or otherwise, resulting from the delay or damage of the purchased items shipped via the service providers mentioned in clause number 2.3

6. Team Manila shall provide the tracking number of all purchased goods within 1 working day after turning over the purchased items to the service provider

7. Team Manila shall dispatch all purchased items within 1 working day upon receipt of cleared payment

8. Team Manila reserves the right to refuse shipment to any country worldwide, based on the service provider’s limitations and restrictions

9. Team Manila shall only deliver to PayPal confirmed and registered addresses, without exception (delivery address registered through PayPal must also be the actual delivery address registered on TeamManila.com)

DAMAGES AND RETURNS

All sales are final. We take utmost care in the products we carry and pack for your convenience. Team Manila shall only allow returns if the buyer reports to the service provider that the purchased items were damaged within 3 calendar days upon receipt, and the service provider finds in favor of and issues the full amount claimed, to the buyer and/or Team Manila, upon the service provider’s concluded investigation. Teammanila shall re-ship at no cost to the buyer the same order upon the service provider’s concluded investigation, provided that the service provider finds in favor of the buyer, as previously mentioned. This is why by default, we would ship via a trusted service provider such as UPS.